Cat Toy Realistic Bird Sound Interactive Teaser Wand

1. Submit Request: Log into your account, find the order in "Order Center," click "Request Return," and fill in the reason.

2. Review & Confirmation: Customer service will review within 24-48 hours and notify you via email or system notification with the result and return address.

3. Ship the Item: Send the item back to the provided address.

· Shipping Responsibility: For non-quality issues, return shipping is paid by the customer; for quality issues or shipping errors, we cover return shipping (subsidy or collect on delivery available).

4. Warehouse Inspection: Upon receiving the return, inspection takes 3-5 business days to verify the item meets return conditions.

5. Refund Processing:

· Inspection Passed: Refund will be processed within 2-7 business days to the original payment method.

· Inspection Failed: Customer service will contact you with the reason and return the item (shipping paid by customer).

1. Submit Request: In "Order Center," select "Request Exchange" and specify the item, size, color, etc. you need.

2. Review & Confirmation: After approval, customer service provides the return address.

3. Ship Original Item: Follow steps 3 and 4 of the return process.

4. Ship Replacement: After the original item passes inspection, the warehouse ships the replacement.

· Shipping Policy: For non-quality issues, customer pays round-trip shipping; for quality issues, we cover all shipping.

5. Exchange Complete: New tracking number provided.

1. Order Processing: All orders are processed within 48-72 hours (extended on non-business days).

2. Shipping Notification: Once shipped, the system automatically sends a notification email with tracking number and link.

3. International Shipping:

· Delivery Methods: Multiple options available (EMS, DHL, UPS, dedicated lines, etc.) with varying times and costs.

· Delivery Time: Typically 7-21 business days, depending on destination and shipping method. Note: This does not include potential customs delays.

· Package Tracking: Track your package in real-time using the provided tracking number on the carrier's website or our site.

4. Customs & Duties:

· Disclaimer: The customer is the recipient and legal importer, responsible for understanding destination country import policies and paying all applicable duties, taxes, and customs fees.

1. Select Products: Add selected items to your cart.

2. Checkout: Go to cart page and click "Checkout."

3. Enter Address: Fill in or select your shipping address.

4. Select Shipping: System calculates shipping based on address and displays available options for you to choose.

5. Payment Page:

· Payment Methods: All supported methods displayed, including:

· Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

· PayPal

· International Bank Transfer (for large orders)

· Local e-wallets in select countries (where applicable)

· Currency: Settlement currency clearly displayed (USD, EUR, GBP, etc.), with notice that final charge may vary slightly due to exchange rate fluctuations.

· Customer selects payment method and completes payment.

· System verifies payment through payment gateway.

After successful payment, you'll be redirected to the "Order Successful" page, and the system will send an order confirmation email to your registered email address.

· Agreement: By accessing and using this website, you accept these Terms of Service.

· User Eligibility: Users must be of legal age to enter contracts and guarantee the accuracy of provided information.

· Product Information & Pricing: We strive to ensure accuracy of product information and pricing but reserve the right to correct errors. Orders may be cancelled if errors are discovered.

· Orders & Contracts: Website displays are invitations to offer; your order is a purchase offer. Contracts are only formed when we send shipping confirmation.

· Intellectual Property: All website content (trademarks, images, text, etc.) belongs to our company and may not be used without permission.

· User Conduct: Prohibited activities include using the site for illegal purposes, spreading malware, or disrupting site operations.

· Limitation of Liability: To the maximum extent permitted by law, we are not liable for any indirect or incidental damages arising from use of this website or products.

· Governing Law & Disputes: Jurisdiction and dispute resolution methods (arbitration or courts) are specified.

· Right to Modify: We reserve the right to modify these terms at any time; changes will be posted on the website.

1. Information Collected:

· Personal Information: Name, email, address, phone, etc.

· Transaction Information: Order details, payment information (Note: Payment info is processed by third-party payment processors; we do not store complete credit card information).

· Technical Information: IP address, browser type, device info, cookie data, access logs.

2. Use of Information:

· Processing orders and delivering products.

· Communicating with customers (order status, customer service responses).

· Improving website experience and product services.

· Disclosure when required by law.

· With user consent, sending marketing communications (users may unsubscribe at any time).

3. Cookie Usage: Cookies are used for purposes such as remembering login status, cart contents, and analyzing traffic. Users can manage or disable cookies.

4. Data Sharing: We do not sell user data. We only share with third parties in these cases:

· Logistics partners (for delivery).

· Payment processors.

· Analytics providers (such as Google Analytics).

· When required by law.

5. Data Security: We use SSL encryption and other technologies to protect user data, but cannot guarantee 100% absolute security.

6. User Rights: Users have the right to access, correct, delete their personal information, or restrict/object to data processing.

7. Data Retention: User data is retained for reasonable periods based on legal or business requirements.

8. Cross-Border Data Transfer: As a cross-border e-commerce business, data may be transferred outside your country for processing, with appropriate protections in place.

9. Policy Updates: How policy updates will be communicated.

1. Membership Eligibility: Any individual can become a member by registering.

2. Account Security: Members are responsible for all activity under their account and agree to keep passwords secure.

3. Membership Tiers & Benefits:

· Regular Member: Available upon registration; enjoy member pricing on select items; contact customer service for promotional information.

· Premium Member/VIP: Upgrade after reaching spending thresholds; enjoy exclusive discounts, birthday coupons, free shipping vouchers, etc.

4. Member Communications: Members are subscribed to marketing emails by default; unsubscribe anytime via the "Unsubscribe" link at the bottom of emails.

5. Policy Changes & Termination: The company reserves the right to modify membership policies and terminate member accounts.